How to Get Tech Help @ OMCA

For any technical support or questions please email support@museumca.org to create a ticket in our system. You can also check out our Technology Knowledge Base anytime!

Typically tickets fall into one of these categories:

• Issues

• Requests

• Questions

What’s an Issue?

• I can’t log in to my computer

• I can’t print to X printer

• I can’t access X Folder on X Network Share

• My computer won’t turn on

• I can’t access X Website

• My VPN isn’t working

• My laptop battery isn’t charging

What’s a Request?

• I need a mouse, keyboard or other peripheral

• I or X need(s) access to X Folder on X Network Share

• I need AV support for a meeting

• I need a printer added

• I need a new Shared Drive

• I or X need(s) a deskphone

• I or X need(s) access to a Data System (Acme, RE, FE, SCS)

• I need access to Docusign, Adobe CC, Smartsheet, Sketchup, LinkedIn Learning, etc.

Tech Questions? 

Answers to these and more can be found in our Technology Knowledge Base

• How do I add X Calendar?

• How can I prepare my laptop for travel?

• How can I prepare my laptop for International travel?

• How do I access Google Docs offline?

• How do I set up Voicemail in Webex?

• How do I Map a Network Drive?

• How can I access Filemaker or a Network Share remotely?

Everything is ticket worthy so please don’t hesitate to email us! 

• Tickets in the queue take priority over email/chat sent to individual members of the Technology Team. Just like you and your team we are often busy, working on projects and supporting technology throughout the organization.

• We rely on this system to prioritize requests, track progress and ensure timely resolution for your issue. 

• By emailing support directly, our team can assign who is best qualified and available to help you at the time. 

• There is no need to CC individual support staff, but feel free to address them in your request!

• If you have an urgent or timely matter please indicate so in the subject of your support ticket and provide as much info as you can about your issue. The more information you can provide the better we can be prepared to help you out in time!

• Be prepared to respond to our questions  and make yourself available if needed.

• Your participation is often required to resolve your issue.

Please only reach out to individual support staff via chat or email if your issue is an emergency and you know who the IT contact is for your immediate need:

• Acme / Ticketing and Membership Sales System - Business Data and Systems Analyst | James Hixon

• Attendance Dashboards and Data Requests - Business Data and Systems Analyst | James Hixon 

• Conference Rooms, Lecture Hall, JMT A/V - Audio Visual Supervisor | David Cruz or Audio Visual Technician | Chaz Miranda

• CSpace / DAMS Functionality/ Technical Assistance - Collections Data and Media Systems Administrator | Erik Almlie

• CSpace / DAMS Content - Digital Asset Data Coordinator | Saba Moghtader

• Docusign Accounts - Director of Technology | Kevin Conley or Network Systems Administrator | Konia Johnson

• General Technical Support - support@museumca.org 

• Google Suite Support - Desktop Support Specialist | Ayelet Donner  

• Mac Support - Desktop Support Specialist | Ayelet Donner

• New Hire Technology Setup - Desktop Support Specialist | Ayelet Donner  

• OMCA Legacy - Network Systems Administrator | Konia Johnson

• PowerPlan / Budgeting System - Business Data and Systems Analyst | James Hixon

• Ricoh Printers - support@museumca.org

• SCS / Reserve Calendaring System - Business Data and Systems Analyst | James Hixon

• Technology Purchases - Director of Technology  | Kevin Conley

• VPN (Virtual Private Network) and Remote Access -  Network Systems Administrator | Konia Johnson

• Zoom Accounts - Audio Visual Supervisor | David Cruz

Thanks for helping us to help you, 

Your OMCA Technology Team